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What is Jira ?
Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.
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If you’re looking for a project management platform that includes nearly every bell and whistle you can imagine, Jira should bubble its way to the top of your list. With this service, you gain access to roadmaps, backlogs, project pages, automation, templates and so much more.
Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT services to mobile phone services and customer service in general; in fact, ITSM is relevant in all areas of support and services that a company offers. salesforce integration use case jira.
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Therefore, if you’re looking for software solutions that are ideal for managing your support services, you should be able to benefit from ITSM platforms like Zendesk and Jira. These two tools have been designed specifically for companies that need an organized approach to provide their customers with excellent support. integration use case cherwell jira.Download Here